Shipping policy

Shipping Policy

At House of Jahuri, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process and deliver your purchases.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

  • For Cash on Delivery (COD) orders, processing will begin only after confirmation via call or message

2. Shipping Time

  • Estimated delivery time is 3–7 business days depending on your location

  • Delivery timelines may vary due to:

    • Remote locations

    • Courier delays

    • Unforeseen circumstances (weather, strikes, etc.)

3. Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout

  • We may offer free shipping on selected orders, promotions, or order values

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via SMS, email, or WhatsApp

  • Customers are responsible for tracking their shipment and being available to receive it

5. Delivery Attempts

  • Our courier partners will typically attempt delivery 2–3 times

  • If the customer is unavailable or unreachable, the order may be returned to us

6. Incorrect Address or Contact Details

  • Customers must provide accurate shipping information

  • We are not responsible for delays or failed deliveries due to incorrect details

  • Re-shipping charges may apply if the order is returned due to incorrect information

7. COD Orders 

  • COD is available for selected locations

  • We reserve the right to confirm COD orders before dispatch

  • Repeated refusal of COD orders may lead to restriction or cancellation of future orders

8. Delayed or Lost Shipments

  • While we work with reliable courier partners, delays can occur

  • In case of significant delays, please contact us for assistance

  • If a shipment is confirmed lost, we will offer a replacement or refund after verification

9. Damaged Packages

  • If the outer package appears damaged or tampered with at the time of delivery, we strongly recommend:

    • Recording a package opening video

    • Referring to our Return & Refund Policy for further steps

10. International Shipping 

  • Currently, we do/do not offer international shipping

  • If applicable:

    • Delivery timelines and charges will vary

    • Customs duties or taxes (if any) must be borne by the customer

11. Contact Us

For any shipping-related queries, reach out to us:

  • Email: lina.datta93@gmail.com

  • Phone/WhatsApp: +91 9804074332